GENERAL QUESTIONS
Where does the name DANHERA come from?
DANHERA originates from the fusion of the name Daniela, the founder and creative director of the brand, with that of the Goddess Hera, a vestal of an immortal divine world. DANHERA embodies the intersection of a contemporary world of research and innovation with the beauty codes of a legendary world.
What sets DANHERA apart?
DANHERA is the fusion of Technique and Art, a heritage of intricate skills developed over 30 years of passion and research, reflecting inspirations from mythology and classical culture.
Where are DANHERA collections produced?
All products are developed, formulated, and crafted with the utmost care in Italy.
Are DANHERA products natural?
DANHERA has a deep love for nature, reflected in each product. They are animal-free, using high-quality botanical ingredients, and exclude all substances recognized as toxic and harmful to humans and the environment. For further details on the bio-compatibility and environmental compatibility of our products, visit the "Nature is my Home" and "Research" sections.
Why buy on the DANHERA website?
The DANHERA website offers all products from all collections, providing a complete, easy, and secure shopping experience.
How can I stay updated on the DANHERA world?
By registering for our newsletter and following our Facebook and Instagram pages.
ORDERS
Do I need to be registered on the DANHERA website to make a purchase?
No, registration is not necessary, but creating an account allows access to services that enhance your shopping experience.
How can I request information and assistance on an order?
Contact our Customer Service at +39 0734 900367 or write to shoponline@danhera.com.
Can I place an order by phone?
Yes, you can contact our Customer Service, and they will assist you. Call +39 0734 900367 or email shoponline@danhera.com.
Is it possible to place an order via video call?
Yes, DANHERA welcomes you to an exclusive and private experience. Contact us at comunicazione@danhera.com to schedule a video call.
In what packaging will I receive my order?
All DANHERA creations purchased on our site are carefully hand-packaged and delivered in dedicated exquisite packaging. For gifts, DANHERA offers a free and detailed packaging service. For specific requests, call +39 0734 900367 or email shoponline@danhera.com.
Can I include a personalized message with my order?
Yes, for every order on danhera.com, you can add a personalized message printed on a DANHERA parchment, sent along with the purchased products.
Are there other ways to customize gifts?
Yes, you can make your gift unique with our engraving service, available on selected creations. Check the "Arte del Dono" section, or for special requests, email shoponline@danhera.com.
Can I request specific minis of my choice as a Gift with my Order?
Yes, for every order, one or more minis from various collections are included. Indicate your preferences by emailing shoponline@danhera.com with your order number.
Is there a Discovery Box to explore the Olfactory journey?
Yes, a Discovery Box containing all our Legendary Fragrances is available. For information, contact Customer Service at +39 0734 900367 or email shoponline@danhera.com.
Can I request an invoice?
Yes, you can request an invoice during the order process by entering complete billing information, including VAT and unique code. If you forget to include tax details after purchase, email shoponline@danhera.com with your order number.
PAYMENTS
Is it safe to buy on the DANHERA website?
Yes, purchases on the DANHERA website are secure and guaranteed.
How can payments be made on the DANHERA site?
Payments can be made using Credit Card, PayPal, or Bank Transfer.
Is it possible to pay on delivery?
No, cash-on-delivery payments are not accepted.
DELIVERY
Will I receive a shipping notification for my order?
Yes, you will receive an email with all the details and the tracking number when your order leaves our warehouses. If you don't see the email, check your Spam folder.
Where are orders shipped from?
All orders are prepared and shipped from our Operational Headquarters in Porto Sant'Elpidio, Marche.
What are the delivery times?
Deliveries within Italy take 2-3 business days, and international deliveries take 6-8 business days.
What are the shipping costs?
In Italy, shipping is free for orders over €150; otherwise, the cost is €9. For Europe, shipping is free for orders over €200; otherwise, a variable cost is applied based on the destination country.