General sales conditions for online purchases on the DANHERA.COM website
ECOLINEGROUP S.r.l. with registered office at Via dei Mestieri 8/10/12 - 63821 Porto Sant'Elpidio (FM), VAT ID 01156570440, enrolled in the Companies Register of Fermo under no. 01156570440, Share Capital €110,000.00 fully paid, is the owner of the website https://www.danhera.com ("DANHERA Italy").
These general terms and conditions of sale ("General Conditions") are governed by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments), Section II Distance Contracts (Art. 50 - 67), and the rules on electronic commerce (Legislative Decree no. 70/2003).
- GENERAL CONDITIONS
The section of the site called "General Terms and Conditions of Sale" is an integral and essential part of the "Online Shop" section. The Customer is invited to print or save the General Conditions according to their preferred method. In the event of changes to the General Conditions, the conditions published on the Site at the time of the Customer's order will apply.
- PUBLIC OFFER
The products and their prices presented on the Site constitute an offer to the public in accordance with the methods specified in the General Conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the Site. Purchase contracts concluded on the Site are entered into with DANHERA Italy.
- PRICES
All prices include VAT for Italy and the EU, and delivery charges, borne by the buyer, are highlighted at the time of order. The price applied to the products is the one indicated on the Site at the time of order completion, without consideration of any subsequent or previously offered price changes. Prices and applied promotions are those valid at the time of purchase.
- ORDER
The Customer successfully completes the order process if the Site does not display any error messages. The contract is considered concluded when DANHERA Italy receives the order. In this case, DANHERA Italy will confirm the order receipt by sending an order confirmation email to the Customer's provided email address. This confirmation summarizes the chosen products, their prices, the "Order Number," and any shipping costs. The Customer is responsible for verifying the accuracy of the data and promptly informing DANHERA Italy of any errors and corrections to be made. Any additional costs resulting from errors not reported promptly will be borne by the Customer. The order number communicated to the customer as confirmation must be used in all communications with DANHERA Italy. In case of occasional unavailability of the offered products, if the chosen products are not, in whole or in part, available, DANHERA Italy will promptly notify the Customer.
- MINOR PROTECTION
Individuals under the age of 18 are not authorized to place orders using the online order form.
- PAYMENT METHODS
Payment must be made online using the methods specified on the Site. Along with the order confirmation, the amount corresponding to the purchased products will be charged to the Customer.
- RETURN POLICY
If the Customer is a consumer (i.e., an individual who purchases goods for purposes not related to their professional activity or does not make the purchase indicating a VAT number to DANHERA Italy S.r.l.), the Customer has the rights under Article 52 of the Consumer Code within the limits set by that regulation. Therefore, the Customer has the right to withdraw with the methods specified below. The right of withdrawal is exercised by sending - within 14 (fourteen) working days from the date of receipt of the products - a communication by registered letter with acknowledgment of receipt addressed to:
Ecolinegroup s.r.l. – Via dei Mestieri 8/10/12 – 63821 Porto Sant’Elpidio – Province of FM, Italy
The communication can also be sent - within the same period - by email to the address comunicazione@danhera.com or by fax to +39 0734 900101. The customer care office will provide instructions for the return in response to this communication. Please note that the consumer cannot exercise this right of withdrawal for customized or clearly personalized products, or products that, by their nature, cannot be returned or risk deteriorating or altering rapidly, or if they have been opened and used. The withdrawal notice must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is exercised, attaching a copy of the relevant invoice or order. In the case of written communication, the return of the products must take place within 14 (fourteen) working days from the date of receipt, with the customer bearing the shipping costs, sending the products to the following address:
Ecolinegroup s.r.l. – Via dei Mestieri 8/10/12 – 63821 Porto Sant’Elpidio – Province of FM, Italy
The right of withdrawal is subject to the following conditions:
The right applies to individual products purchased in their entirety.
The purchased product must be intact and returned in its original packaging, complete in all its parts (including packaging and accessory documentation).
The shipping costs for returning the product are borne by the Customer.
The shipment is under the complete responsibility of the Customer.
If the right of withdrawal has been correctly exercised, DANHERA Italy will refund the Customer the entire amount already paid within 14 (fourteen) days of receiving the purchased goods. The refunded amount will be net of the costs for the delivery of the products.
- BUYER'S OBLIGATIONS
Once the online purchase procedure is concluded, the consumer agrees and undertakes to print and save these general conditions, which they have already viewed and accepted as a mandatory step in the purchase, as well as the product specifications subject to purchase, to fully satisfy the condition under Legislative Decree no. 206/2005. The buyer is strictly prohibited from entering false, invented, and/or fantasy data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications. Personal data and email must be exclusively the buyer's real personal data and not those of third parties or fantasy. It is expressly forbidden to make double registrations corresponding to a single person or enter third-party data. DANHERA Italy reserves the right to legally pursue any violation and abuse in the interest and protection of all consumers.
- WARRANTY
DANHERA Italy, through the Danhera.com site, sells high-quality products. In accordance with the effects of European Directive 1999/44/EC and Italian Legislative Decree no. 206/2005 (Consumer Code and subsequent amendments) within the limits provided therein, Ecolinegroup guarantees the Consumer that the Products will be free from design and material defects and conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer. The application of any warranty is excluded in case of use or washing of the Product not in compliance with that of the Product and the instructions/warnings provided by the Owner, or indicated in the relevant reference documentation, tags, or labels.
- CONTRACTUAL TERMINATION AND EXPRESS TERMINATION CLAUSE
DANHERA Italy has the right to terminate the contract entered into by providing simple communication to the customer with adequate and justified reasons; in this case, the customer will only have the right to the return of the cost incurred for the purchase.
- COMMUNICATIONS
Any communication may be addressed to DANHERA Italy, using the above-mentioned contacts.
- JURISDICTION AND COMPETENT COURT
Every sales contract concluded between the Seller and Consumers under these general terms and conditions of sale will be governed and interpreted in accordance with the applicable Italian laws. In the event of a dispute arising from the interpretation of the Contract and/or connected, directly or indirectly, to the Contract, the dispute will be devolved to the Court of Fermo, unless this provision does not apply due to mandatory legal provisions in force in the country of residence of the Consumer.
PROJECT FINANCING
It is reported that this company has received contributions from Public Administrations in the financial years from 2018 to 2024, which are published in the National Transparency Register.
PROJECTS CO-FINANCED BY THE EUROPEAN FUND POR MARCHE FESR 2014-2020 – AXIS3 - ACTION 7.1 “Support for projects for the digital transformation of production processes, in view of the Enterprise 4.0 Plan in the complex industrial crisis area of the Fermo-Macerata leather-footwear district.” PROJECT NAME: DANHERA: 4.0 and digital transformation of the exclusive fragrance Brand.
The State aid and de minimis aid received are included in the National Register of State aid pursuant to Article 52 of Law No. 234/2012" and can be consulted at the following link, entering the VAT code as the search key in the VAT field: 01156570440
www.rna.gov.it/RegistroNazionaleTrasparenza/faces/pages/TrasparenzaAiuto.jspx