Ecolinegroup makes shipments with Express Service.
The delivery times for Italy is 2 or 3 working days. The delivery time for many foreign countries is 6 or 8 working days.
Ecolinegroup will issue an invoice for purchased products, sent with the goods. The invoice is issued in accordance with the information provided by the Customer. No change of data is possible after the invoice has been issued.
For shipments for Extra Cee countries the custom duties are on charge of the clients.
The delivery is operated by specialized carriers within 2-3 (two- three) working days after the purchase, if items are available, or within 30-40 (thirty–forty) working days after the purchase for items to be manufactured.
No responsibility can be charged to Ecolinegroup in case of late delivery.
Delivery will be operated without setting a specific day and time, and at street level for shipments in Italy.
If the first delivery attempt is not successful, the carrier will call the telephone number provided by the Customer and also printed on the address attached to the parcel.
The carrier will try twice to deliver products to the address indicated by the Customer. In the case these attempts are not successful, products will be kept in stock at the carrier’s warehouse for 5 (five) working days available to the Customer.
In the case products are not withdrawn by the Customer within the above-mentioned term, the order will be automatically cancelled, and products returned to Ecolinegroup. Ecolinegroup will return the amount paid for purchased products, minus all expenses related to order management, shipment, storage and return shipment.
For orders whose weight is above 50 kg or for special sizes: within 3 (three) working days after order confirmation is sent, Ecolinegroup will inform the Customer about the week of delivery. Later, the carrier will get in contact with the Customer to agree upon delivery details.
Upon delivery of products, the Customer shall check that package is not damaged, wet or anyhow altered, including packaging materials (e.g. adhesive tapes).
In case a package and/or product is clearly damaged, the Customer is entitled to refuse delivery of products, which will be returned to Ecolinegroup with no extra charge for the Customer.
After the delivery paper has been signed, the Customer cannot complain about the external conditions of delivered products.
Any problems regarding the physical integrity, correspondence or completeness of products received must be immediately indicated to Ecolinegroup to activate warranty conditions.